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Shipping & Returns

Delivery & Shipping Fees

*Currently we only provide Standard Courier services but will be adding more delivery options in the near future. 

Orders usually take 1-2 working days to be packed and dispatched via our appointed logistics partner. Delivery time is 1-3 working days, depending on mode of delivery. 

For local Singapore orders: During office hours (0900 to 1800 hours). Kindly ensure that there is a recipient to receive your items during the stipulated hours.

Estimated delivery dates are for domestic orders only.

We sure do!

Our delivery partners deliver on Saturdays between 9am - 10pm.

All goods purchased from us can only be delivered to addresses within Singapore Main Island. We are unable to deliver to Jurong Island, Army Camps, Changi Airport, Tuas, and Fishery Ports. Extra charges apply for Sentosa Island addresses.

After 3 unsuccessful delivery attempts, your parcel will be returned to us. But we'd be more than happy to redeliver your order!

Take note: additional redelivery fees of S$3.00 will apply.

*All unclaimed parcels exceeding 6 months will be cleared and no replacements/ reimbursements/ refunds will be made.

We could, but we don't encourage it.

As mentioned, we want to make sure your parcel reaches you safely, so a signature is required upon delivery!

You may request for the delivery to be arranged without signing for it - but we won't be able to reimburse or replace your order if it is not received on your end.

You won't be able to amend your delivery info for an order once your order is placed. Don't worry, drop us a message here and we'll do whatever we can to help!

Take note - shipping delays may occur for delivery address amendments but we promise we'll always try our best to minimise this.

If we're too late and your order's delivered by the time we relay your request to our delivery partners, we may not be able to retrieve it. So contact us ASAP if you need to make amendments, we don't want your order to land in the wrong hands!

Yes we do. International orders take at least 7-10 working days to reach you depending on the destination specified.

Please note that all international shipments may be subject to import charges (duties, customs tariffs and goods & services taxes) which are set by the destination country. Evorie does not collect your duties and taxes during checkout and cannot predict what your particular charges may be: and in the event, you incur these additional charges, they must be rendered in order for your package to clear custom.  For more information regarding your country's customs policies, please contact your local customs office.

You will first need to be logged into your account. Click to view your order status here. 

For local courier orders, your parcel might be handled by Janio. You may track its journey with the following steps:

1. Go to "Janio" 
2. Key in your Tracking Number: e.g LBSGXXXXXXXXX

For orders delivered within Singapore:

Please login to check your order status here.

If your order status is 'Left Our Warehouse', you may track your order via the following steps: 

1. Go to "Janio" 
2. Key in your Reference Number: e.g SGXXXXXXXXX

Exchanges & Returns

Items that are wrongly delivered or defective and not due to regular wear and tear as deemed by Evorie, will be eligible for a 1-1 exchange on a component by component basis. Delivery fees will be fully absorbed by Evorie. 

Within 15 days of purchase.

Yes, you can return your item. We accept returns that reach us within 15 days from the date of delivery with a valid Order Reference Number.

Please contact us to let us know that you wish to return the product(s) with your invoice number. We will acknowledge the return within 2 working days and after which, you may proceed to return the items (please refer to 'How do I return my items?' below).

Returned items must be unused, unopened in the original condition and packaging. Goods that are opened are not allowed for returns for hygiene purposes. Delivery fees for returns will be fully absorbed by customer. 

You'll receive a store credit voucher equivalent to the purchase value into your Evorie account within 15 days from the date we receive the item. Credit voucher is non-refundable and non-transferable and has a 3-month validity period. 

What is Store Credit? How do I use it?

Store credit is credit that you can use towards the purchase of an item from our Site. It comes in the form of an electronic voucher. Store credit is valid for 3 months from its date of issue. Store credit is strictly non-refundable, non-extensible and non-transferable. Any unused value in a store credit voucher will remain in your account and can be applied to your next order.

To ship an item back to us, print out your invoice or write down your invoice number on paper.

Pack your item(s) and invoice into a bag or box and seal it.

Mail your return using your preferred choice of carrier to:

Mailing address:

79 Ayer Rajah Crescent #02-20 Singapore 139955

Operating Hours: Mon-Fri, 9am to 5pm (please avoid lunch time from 12pm to 2pm)

We'll drop you an email once your order is being processed. There will be a re-delivery fee for the item to be returned to you and only our re-delivery options are available.