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Refund policy

Yes, you can return your item. We accept returns that reach us within 15 days from the date of delivery with a valid Order Reference Number.

Please contact us to let us know that you wish to return the product(s) with your invoice number. We will acknowledge the return within 2 working days and after which, you may proceed to return the items (please refer to 'How do I return my items?' below).

Returned items must be unused, unopened in the original condition and packaging. Goods that are opened are not allowed for returns for hygiene purposes. Delivery fees for returns will be fully absorbed by customer. 

How will my returns be reimbursed?

You'll receive a store credit voucher equivalent to the purchase value into your Evorie account within 15 days from the date we receive the item. Credit voucher is non-refundable and non-transferable and has a 3-month validity period. 

How do I return / exchange my item?

To ship an item back to us, print out your invoice or write down your invoice number on paper.

Pack your item(s) and invoice into a bag or box and seal it.

Mail your return using your preferred choice of carrier to:

Mailing address:

79 Ayer Rajah Crescent #02-20 Singapore 139955

Operating Hours: Mon-Fri, 9am to 5pm (please avoid lunch time from 12pm to 2pm)

What happens if I returned an item that is not eligible for returns?

We'll drop you an email once your order is being processed. There will be a re-delivery fee for the item to be returned to you and only our re-delivery options are available.