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Frequently Asked Questions

General

Yes, Evorie bottles can undergo steam, boiling and chemical sterilization. Evorie bottles fit into most wideneck sterilizers of most leading brands. To be safe, check the diameter of the brand's bottle for comparison. Evorie bottles measure 7cm in diameter. 

Click here to learn more about how to properly clean your bottles. 

Evorie bottles fit into most wideneck warmers of most leading brands. To be safe, check the diameter of the brand's bottle for comparison. Evorie bottles measure 7cm in diameter.

You should consider your baby's age, duration of feeding time and drinking amount as possible cues as to when to change teat sizes. Even babies of the same age will have different requirements. So select the best size according to the development of your baby. When your baby is taking a longer time to finish drinking even if ventilation is working well or if the nipple keeps collapsing, please consider upgrading to the next size.

Consider moving up a size if -
A) Your baby is fussing every time they feed, as they may be getting frustrated with the flow of milk not being fast enough.

B) The teat is collapsing when your baby is drinking (and it’s not because there is a block). This can happen if your baby is sucking hard to get the milk out and it's not coming fast enough for them. A vacuum gets created, causing the teat to collapse.

Although it varies depending on usage, we recommend bottles be replaced approximately every 6 months and teats be replaced every 3 months.

Yes, Tritan baby bottles are dishwasher safe.

Absolutely! Tritan plastic is used in hundreds of food contact products around the world, including water bottles, blenders and food storage containers. Evorie uses Eastman™ Tritan. To ensure the safety of Tritan and address concerns about plastic, Eastman conducted extensive testing over many years using well-recognized scientific methods. Accredited universities and independent third-party labs tested Tritan, and the results overwhelmingly demonstrate that it is safe and, in separate studies, free of bisphenol A (BPA) and bisphenol S (BPS). Tritan plastic is also free of estrogenic activity (EA) and androgenic activity (AA).

To learn more about Tritan, click here.

No, Tritan baby bottles are not microwavable.

Yes, milk contains fat and protein that cannot be washed away using just plain water. Before sterilizing the bottles, be sure to wash them clean with washing detergent and rinse them thoroughly. 

Shopping

Yes, you will need to register for an account to start your first purchase with us. This helps you track your order status, and facilitates subsequent purchases.

You will also get a welcome gift and be entitled to other exciting perks when you become an Evorie Member! 

Click on the Evorie Rewards (the red button at the bottom right of the page) to join us now!

We currently only accept payments via Stripe. 

After selecting your item for purchase, proceed to checkout. Once you reach the checkout page, you can key in the code into the discount code field.

Discount code cannot be applied to an order once the order has been confirmed. 

Do note that you can use only one discount code per order, so you can save your codes for future purchases!

Sorry, confirmed orders cannot be amended or cancelled.

We are very sorry to hear this!
While this should not usually happen, please contact us within 7 business working days upon receiving your order with the following details:

1. Your order number

2. The name / product code of the item

3. Photograph / video of the item

We will be in touch on the next steps to take and advise on the availability of a replacement and/or refund (where the case may be) upon review and verification. For our exchanges and returns policy, please refer to our "Exchanges & Returns" FAQ section below.

Evorie Smile Rewards

Evorie Smile Rewards is our loyalty program where we reward Evorie Member with Evorie Smiles for different actions that they take. 

Sign up and join us as an Evorie Member!

Please click on the red button on the bottom right corner of the page to find out more.

There are many ways to unlock these exciting perks! We reward you for placing an order, when you sign up as a member and during your birthday! 

Please click on the red button on the bottom right corner of the page to find out more.

With the Smiles that you have earned, you can redeem various coupons to be used on your purchases. 

Please click on the red button on the bottom right corner of the page to find out more.

Payment, Store credits and Promotions

We currently only accept payments made through Stripe. We will be exploring additional payment options.

What is Store Credit? How do I use it?

Store credit is credit that you can use towards the purchase of an item from our Site. It comes in the form of an electronic voucher. Store credit is valid for 3 months from its date of issue. Store credit is strictly non-refundable, non-extensible and non-transferable. Any unused value in a store credit voucher will remain in your account and can be applied to your next order.

For Singapore delivery addresses: Yes. You will need to pay an additional 7% of GST.

For Overseas delivery addresses: All international shipments may be subject to import charges (Duties, Customs Tariffs and Goods & Services Taxes) which are set by the destination country. Evorie does not collect your duties and taxes during checkout.

You will need to log into your account to access your order history page. If you receive an order confirmation email, this means that your payment was successful and your order is being captured.

There might be some disruptions to your connection during the checkout process and thus resulting in an unsuccessful payment. If your payment failed, you will have to make another order again.

You may check out our FacebookInstagram and LinkedIn pages for more information on ongoing promotions. To ensure that you do not miss out on our latest dips, sign up as our Evorie Smiles member here!

There may be several reasons. The discount code might have expired. The discount code might have conditions for selected products or have a minimum purchase requirement. In this case, please check on the T&Cs of the discount code.

Tritan

Eastman Tritan™ copolyester is a tough, BPA-free plastic used to make various products that you use every day. Products made from Tritan are impact and shatter resistant. Plus, they stay clear and durable even after years of repeated use and dishwasher cycles.

Yes, Tritan™ is safe for you and your family. It has been rigorously tested by third-party labs to ensure its safety. It is completely free of bisphenol A (BPA), bisphenol S and any other bisphenol compounds as well as estrogenic and androgenic activity. But not only is Tritan chemically safe, it’s shatter-resistant too, so the only thing you have to worry about when someone knocks over a product made with Tritan is cleaning up spills. 

Bisphenol A (BPA) is a monomer used in some plastics, including polycarbonate. BPA also is used in the interior coatings of metal cans that hold food to prevent deterioration of the metal surface. 

Tritan is not manufactured with BPS or any other bisphenol compound that would be chemical analogs of BPA. there is no reason to expect that these substances would be present in the material.

BPA is not and has never been an ingredient or byproduct of the production of Tritan™. Validation that Tritan is a BPA-free plastic is supported by robust testing and independent third-party testing by accredited laboratories. To learn more about the testing of Tritan, visit www.tritansafe.com.

Estrogen and testosterone are hormones that are essential to many important biological processes in animals and humans, including sexual differentiation and development. Studies have suggested that certain synthetic and naturally occurring chemicals can interfere with these biological processes and lead to adverse effects.     

Endocrine disruptors are defined as chemicals that can interfere with the human endocrine system and ultimately lead to adverse health effects. Among endocrine disruptors, chemicals that mimic estrogen and testosterone in living animals are said to exhibit estrogenic activity, also known as EA, and androgenic activity, frequently known as AA.

Independent third-party labs using well-recognized scientific methods have demonstrated that Tritan plastic is free of estrogenic activity and androgenic activity.

No; nor is it a measure of the safety of a product. The number, usually located in the center of the triangular recycle symbol, is called the “resin identification code” and is intended to facilitate sorting of materials for recycling. Currently, resin identification code “7” is for “other” resins that are not defined by codes 1 through 6. Thus, a number of unrelated plastics can carry a code 7, including Tritan, polycarbonate, nylon and even the newer bio-plastics. Many well-known manufacturers identify their products made from Tritan with code 7.

Accredited universities and independent third-party labs used well-recognized scientific methods to test the plastic resin for potential estrogenic activity and androgenic activity. This battery of tests included:

Quantitative structure activity relationships (QSAR). Computer modeling of monomers to assess each substance's molecular structure and its ability to bind to human estrogen and androgen (testosterone) receptors in a manner that could lead to their activation.

Receptor transactivation assays. The estrogenic activity and androgenic activity of both the monomers and concentrated extracts of Tritan also were evaluated in vitro using both yeast and mammalian cell assays performed by two separate labs. These tests evaluate a substance's ability to bind to a hormone receptor and, induce gene expression. Extracts were generated using U.S. Food and Drug administration and European Union (EU) (specifically, Commission Regulation No. 10/2011) recommendations for food contact migration testing. Additional extracts were derived following a dishwasher simulation environment (10 days, 70ºC in Cascade® solution).

Competitive binding assays. Despite the fact that neither the QSAR nor transactivation studies showed any evidence of binding or gene expression by estrogenic or androgenic pathways, a second tier of tests based on competitive binding assays was conducted. These tests can confirm a substance's ability to specifically bind to a specific hormone receptor and can be used to calculate the relative binding affinity.

Uterotrophic assay.  This in vivo test is considered more definitive for assessing a substance's potential to elicit estrogenic responses in living biological systems. This test is also part of the Tier I Endocrine Disruption Screening Program of the U.S. Environmental Protection Agency.

Hershberger assay. This in vivo test is considered more definitive for assessing a substance's potential to elicit androgenic responses in living biological systems. This test is also part of the Tier I Endocrine Disruption Screening Program of the U.S. Environmental Protection Agency.

No, Tritan is shatter resistant, so while it has the looks and clarity of glass, it won’t break when you drop it or toss it in the bottom of your backpack. It can take all the bumps and drops of daily life and even survive some of the not-so-typical stresses.

Hundreds of dishwasher cycles, several hiking trips and even a few really long falls. Tritan™ outlasts glass, plastics and just about every other material, proven through third-party testing.

For enquiries on delivery, exchanges & returns, please refer our Shipping & Returns page.